General terms of sale

Seller

No VAT number declared; the owner’s legal name and Austrian registration address must be completed before public launch.

assistenza@ireshop.it

Scope and seller

The contract is entered into with the seller identified on this page. These terms apply to consumers and, where compatible, other customers purchasing through the website.

Handmade products

Each bag is hand-knotted and finished one at a time, with a lining cut and sewn for the piece. Small variations in weave, tension, colour or placement are natural features of handwork and are not defects.

The product page states the contents, materials, dimensions, availability and level of personalisation.

Order and contract

Before paying, customers can review products, quantity, price, discounts, delivery, personal details and consent choices. The final button clearly states that the order entails an obligation to pay.

A technical receipt is not always final acceptance. The contract is confirmed when payment is authorised and Iré sends an order confirmation on a durable medium.

The contract is stored for operational and legal purposes. Available languages are Italian, English and German.

Prices and promotions

Prices and totals are in euros. The server recalculates prices, availability, promotions, delivery and the final amount before payment.

Public price reductions use the applicable previous-price reference rules. Reserved codes, bundles and personalised benefits follow the conditions stated in the offer.

The tax position and any VAT details must be completed before the real checkout is opened publicly.

Payment methods

Checkout may offer cards, PayPal, Apple Pay, Google Pay, Link and other compatible methods. Availability depends on country, currency, device, amount and activation on the payment account.

Iré does not store full card or PayPal account details. An uncertain authorisation is reviewed or cancelled without automatically creating a duplicate charge.

PDF guides and DIY kits

The PDF guide is personal digital content sold in Italian or German and is also included in the stated kits. Access is delivered after payment and does not permit resale, public sharing or redistribution.

Immediate supply before the 14-day period expires requires an express request and acknowledgement that the applicable withdrawal right is lost when supply begins.

A DIY kit also contains physical components, so the rules for physical goods apply to delivery and withdrawal unless a clearly agreed personalisation applies.

Making and delivery

In-stock bags are normally handed to the carrier within 2–4 business days. Made-to-order or bespoke items normally take about 2–4 weeks unless another period is stated before ordering.

Physical delivery is available only to countries enabled at checkout. Digital-only guides may be purchased in Italy, Germany, Austria and Switzerland with no delivery charge.

Statutory guarantee

All mandatory remedies under the statutory conformity guarantee remain available. Contact Iré if an item is faulty, damaged or not what was ordered.

Normal wear, misuse, unsuitable washing or third-party alterations are not original conformity defects.

Withdrawal

Consumers may withdraw from non-personalised physical goods within 14 days of delivery, without giving a reason, using the dedicated online function or email.

The exception applies to made-to-measure or clearly personalised goods. Handmade or small-batch production alone does not automatically remove the right if the item was not personalised for the customer.

Goods must be returned within 14 days after notice. Customers are responsible only for diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.

Collection and reimbursement

Once the request is confirmed, Iré arranges home collection, normally from the second business day, subject to the carrier’s availability.

Direct return costs for an ordinary withdrawal are paid by the customer and disclosed before booking. Statutory guarantee remedies are provided without cost where applicable.

Reimbursement uses the original payment method unless otherwise agreed and may be withheld until the goods or proof of return are received.

Complaints, ADR and law

Send complaints to assistenza@ireshop.it with the order number and requested solution. Consumers may also consult the official European list of recognised ADR bodies.

Italian law applies without removing mandatory protections of the consumer’s country of residence. Mandatory consumer-jurisdiction rules remain unaffected.