Clear delivery
Delivery, withdrawal and returns
Areas served
Tracked delivery of physical products is available to the EU countries enabled at checkout. Switzerland is not yet enabled for physical bags, accessories or kits until rates, customs and documentation are confirmed.
Digital-only guides may be purchased in Italy, Germany, Austria and Switzerland and require no shipping.
Preparation and transit
Standard tracked home delivery takes 3–5 business days.
A tracking link is sent when the parcel leaves.
Address and risk
Customers must check the name, address and contact details before payment. Changes after booking or label creation are not guaranteed.
Risk passes when the consumer, or a designated third party other than the carrier, takes physical possession.
How to request withdrawal or a return
For non-personalised products, use the dedicated online function or write to assistenza@ireshop.it within 30 days after delivery. Requests made during the first 14 days may exercise the statutory withdrawal right; Iré’s free commercial extension applies from day 15 through day 30.
Keep the confirmation and reference. Giving a reason is optional.
The ordinary right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised. You may still contact Iré: reasoned requests are assessed voluntarily case by case, without limiting the statutory guarantee.
Home collection
After review, Iré arranges collection from the stated address. The date and time depend on carrier availability and are agreed or confirmed with the customer.
Pack the product and accessories carefully and do not place labels directly on the item.
Costs and reimbursement
Iré covers the direct cost of accepted returns. Faulty, damaged, non-conforming or incorrect items are collected and handled under the statutory guarantee at no cost to the customer.
Reimbursement is made through the original payment method unless otherwise agreed and may be withheld until the goods or proof of return are received.