Help
Clear answers before and after your purchase.
Timing, delivery, returns, care and custom work. If anything remains unclear, your message reaches Irena directly.
01Are the bags genuinely handmade?+
Yes. Irena knots the weave, sews the lining, finishes the handle and strap and checks every piece. Small differences are part of handmade work.
02Is the lining included?+
Yes. Every bag includes a matching lining or inner pouch and its coordinated strap.
03When will my order be shipped?+
Timing depends on the product and the work required. The applicable timeframe is shown or confirmed before payment.
04How much is delivery?+
Tracked delivery is free to the European Union countries enabled at checkout.
05Can I return the bag?+
You may notify withdrawal within 14 days for non-personalised products. Once confirmed, Iré normally arranges home collection from the second business day; direct ordinary-return costs are communicated before booking.
06How should I clean the cotton?+
Remove dust with a soft brush. Dab marks with a barely damp cloth and mild soap. Do not machine wash or soak.
Contact
Write directly to Irena.
Ask about a design, an order, a collaboration or a made-to-order bag. You receive a personal reply, not an automated script.